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Using this online service

This online service is run by the Ministry of Justice. We want as many people as possible to be able to use it.

For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the online service using just a keyboard
  • navigate most of the online service using speech recognition software

We’ve also made the text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

About the accessibility of this online service

We used GOV.UK Elements to build this service. GOV.UK Elements has now been replaced by the GOV.UK Design System, but we will still carry out major bug fixes and security patches.

Basic tests were performed on this online service on 7 November 2019. These tests were carried out by the Ministry of Justice.

We tested the homepage, the privacy policy, cookies and the terms and conditions.

We also tested interaction with third-party content, including embedded video content.

  • getting emotional support
  • professional mediation
  • lawyer negotiation
  • collaborative law
  • going to court

What to do if you cannot access parts of this online service

If you need information in a different format like an accessible PDF, large print, easy read, audio recording or braille, email

Technical information about accessibility

The Ministry of Justice is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This online service is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non compliance with the accessibility regulations

The content listed below is non-accessible for the following reasons.

  • The service links to PDF content provided by other Ministry of Justice teams. In some cases headings are not tagged, making it difficult for screenreader users to navigate.

The accessibility of this content lies with those Ministry of Justice teams, but we provide alternative options for further information where possible.

Third-party supplied content

This online service uses third-party video content hosted by Youtube. The accessibility of this content lies with the third-party provider, but the embedded videos meet basic accessibility standards, including accessible buttons to play the video, captions for audio and surrounding text as an alternative.

This service also uses a third-party supplied service to collect feedback. This service is ‘skinned’ to look like our website, but some parts of it do not meet Web Content Accessibility Guidelines version 2.1 standards because:

  • incorrect heading tags are used
  • clicking the labels does not move the cursor into the corresponding text area
  • when using the keyboard, the radio button becomes invisible

The third-party supplied feedback form is one part of our overall approach to collecting feedback. We'll continue to carry out further testing as we develop the service and we plan to reassess the feedback form by April 2020.

Reporting accessibility problems

We’re always looking to improve the accessibility of this online service. If you find any problems not listed on this page or you think we’re not meeting accessibility requirements, contact

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

This statement was prepared on 25 November 2019. It was last updated on 25 November 2019.

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